Smooth sailing career 玉珮,They have met their unexpected life issues:Unable to communicate with others。Fear of hate by others,And then select closed his heart ...
陈玉珮

陈玉珮

葡眾企業股份有限公司 藍鑽級經理

Further reading

人際溝通

人際溝通好難?5大說話技巧不靠職權也能「說動」下屬

In the workplace,說話技巧是一們大學問尤其對於注重團隊運作的保險業主管而言學習良好的說話技巧是帶領組織前進很重要的能力當職位越高所帶領的團隊越龐大組織的年齡層分佈也越廣面對年輕一輩的生力軍常常會遇到世代斷層的認知落差一句話可能會造成「說者無意聽者有意」的狀況錯誤的應對方式往往會造成與部屬之間的誤解面對越來越年輕化的職場環境主管已無法只靠傳統領導的方式用職位權威鎮壓「小朋友」若想讓下屬心甘情願心服口服的為團隊努力良好的說話技巧就很重要說話技巧一接納不同世代的想法 想和不同年齡層的下屬打好關係就必須了解他們在想什麼人在不同時代不同背景的成長環境下難免會有認知上的落差一個生長在戒嚴時期的長輩和一個生長在社群發達時代的年輕人兩人所接受的資訊和文化衝擊勢必是截然不同。 90後的年輕人思考獨特想法創新他們對於不同文化及價值經常抱持開放的態度勇於冒險勇於打破常規這些都是時下年輕人的普遍特徵因此主管需站在同理心的角度去思考去接受自己不習慣的想法或作為了解他們的想法後依照不同的狀況給予支持讓他們感受到被尊重進而更好融入團隊說話技巧二傾聽傾聽再傾聽 一個失敗的溝通往往在於單向的傳達只出不進只講自己想講的聽自己想聽的而沒有真正開啟與對方溝通的橋樑因此主管在協助解決問題時要先當一個好聽眾給出空間讓下屬表達自己的想法找出問題點才能對症下藥當下屬有異於自己的想法時先別急著否定心平氣和坐下來討論當一個團隊出現不同想法時適當的衝突和辯論能激起不一樣的火花才是有效的溝通方式若以職權強迫下屬聽從自己的建議可能會引起不必要的反彈破壞組織的和諧說話技巧三重要的事重複說 「因為很重要所以說三遍」這句話變成時下許多人愛用的一句話也確實挺有道理人與人在溝通時往往會因為認知或立場的不同彼此間不在同一個頻道上就容易有溝通不良或誤解產生為了確保下屬正確收到你要表達的指令主管在溝通時可以觀察下屬的表情變化並製造機會讓對方重述一次你的意思。E.g,開了一場長達一小時的會議後利用最後的十分鐘把剛剛長篇大論重點濃縮再說一遍並再次向下屬確認「這樣你了解了嗎?」若得到肯定的回覆時請對方再用自己的話闡述一次確保下屬有將重點聽進而不是自己講完就沒事這才是有效的溝通方式。  說話技巧四慎選溝通的字眼和語氣 有時主管在指導部屬時會使用較嚴厲或尖銳的語氣表達表現出強硬的長官權威這種用職權強壓下屬的作風常常會拉開與下屬間的距離下屬為了不犯錯被罵比較會中規中矩按照主管方法做事反而抹煞了不同想法的激盪也會影響工作團隊的士氣因此在與下屬溝通時盡量以鼓勵和激勵的方式帶領團隊避免壓迫和強硬的態度讓溝通的過程中更圓滑提升整體團隊工作效率說話技巧五:When the dialogue and make good use of CTA in charge of subordinate communication,需思考如何在這段溝通對話結束後引導下屬往你想要的方向執行換句話說在對話當中善用「行動召喚」(CTACall-to-Action)倘若對話中沒有CTA那麼你們的溝通就只是單純傳達訊息而已為了讓下屬更明白你想要的執行方向可以舉些實際的例子並說明讓下屬透過案例中了解你的想法更能抓住方向表達時盡量明確清楚避免使用較空泛的字眼譬如「這位客戶可以再更深入溝通」如何的「深入」法這必須要詳加說明否則下屬只會一頭霧水。  有人說「做事簡單做人難」人與人之間的相處是一件很微妙的事如何與部屬溝通如何帶領團隊前進這些都是身為主管的你並須面對的考驗然而遇到瓶頸了該怎麼辦?別擔心這些能力是可以透過教育課程培養訓練的透過專業老師的指導你也能找出自己的盲點突破難關參考來源: 3個溝通技巧,When a subordinate to make a more convincing good for Management Communication down how to establish good interpersonal skills and subordinates 5 Communication Skills Every

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Effective communication skills are not equal to convince! How to expand contacts,These three cognitive psychology to find out

Many people work,Need to work with people,甚至需要經營人脈,Where effective communication skills and sales skills,Many people want the ability to be trained。but,To operate successfully for some contacts,Communication skills and sales techniques only a small part,Business contacts can not ignore the other three cognitive psychology,才能在職場無往不利! 在談心理認知之前,Communication skills, there are two myths have to clarify: Communication skills a Myth:Consensus from convince Remember! No one likes to be persuaded。 Many people agree with each other in order to win,Continue to throw their ideas,And others refute arguments made,This will give people an aggressive attitude,This way of communication not looking for consensus,But like forcing others to accept your views。 and so,Effective communication skills is not to convince,But to make them think "you and him / her on the same side.",Nature guide each other to accept and understand your views,Even if differences of opinion vary,Find each intersection point in the process,This is the essence of effective communication skills with。 Myth two communication skills:Cooperation from the inducement inducement,correct! after all,If there is no benefit to others,對方為什麼要跟你合作? 但在經營人脈的過程中,Those who talk about benefits with benefits,The other only because "the greater good" and leave you,Guests come for cheap with discount,Even if there are opportunities for cooperation is short。因此,In addition to stand on each other's position,On the other inducements to give substance outside,Is there a way to lure him spiritually。for example,Emphasize their credit、Service with enthusiasm;Will worry about each other's needs、Opinions and feelings, etc.。 In the course of business contacts in,We often live in their own state that,In fact, did not really interact with people in front of。A good communication skills,The other is to guide cooperation,Then each DEQILI,Is the real purpose of business contacts in! To win cooperation,Not only inducement,要去思考能給對方的價值在哪裡? 以下就來談銷售技巧中,Three cognitive psychology must know first sales technique is to "let the other party to have" generally,People will not own anything,In the subjective experience will find it more valuable,稱為「稟賦效應」,This is a practical application,Such as free trials or satisfaction guarantee, etc.,Make it easier for customers to take home the goods,So you want to fight each other in the process of consensus among,Lower the threshold to each other to try,會比直接說服更有影響力呢! 第二個銷售技巧是「讓對方先投入」 人有一種很特別的心理,Once the first put,This time it is more reluctant to receive hands,Common on investment,Because the psychological benefit is less than the expected total first look,Ignore the moment there will be a loss of,This is a practical application of the,Let the other party first put the key,就是給對方一個長期承諾的誘因!比如說在銷售裡面,Once a year will buy cheaper,Once buy some weight,Compare offers and more。 第三個銷售技巧是「讓對方先下決定」 有時候我們常常會有一個錯誤的想法,I think as long as the other party would give more information,The more options the better。but,actually not。Inner workings of people is very special,No one wants to be stupid。So the choice on,A phenomenon common people,For something that is their choice,There are subjective preferences,It's easy to overlook other possible options。So this time,Give each other a simple option,Easier access to each other's cooperation。 Have not found,All three are cognitive psychology with "the other side" to start,In the course of business contacts in,As long as knowledge to care about each other,Put down "the consensus is to convince" and "cooperation is to inducements" and other myths,To win orders from the days not far away。 參考來源: Let the other party is willing to cooperate three cognitive psychology | Kai Point Culture

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Relationships

It's hard to be a human...! Why don't people get along well? Because you only dare to live in the eyes of others

在人際關係相處當中,You always put yourself in the consideration of others,When others need it,You are also willing to put aside what you have,Flower time、Energy to help others。In order to establish good relationships,You did a lot、Helped a lot of people,You live your life with a similar mood every day,然而,Home at night,After closing the door alone,But you find yourself very unhappy inside... this,是為什麼? 因為你只是努力活在「別人眼中」 從小到大,We always judge by the reactions of others to their own relationships are good or bad。這印證了美國社會學家查爾斯.庫利(Charles Horton Cooley)提出的「鏡中自我」,Explain our view of self,Others are often generated based on their reaction and perception,Means that we will be affected by "significant others" in。然而,Too concerned about other people's eyes,Live in the "eyes of others.",But easy to make us lose yourself。 we know,We basically like "good guys",Therefore, in interpersonal relations among,Everyone wants to be "good people.",Harmony may have to get along with others、Welcome、Have good karma。It is precisely because,Some people inadvertently abandoned his principles (or no set principles for themselves),The center of gravity of life is not self,Blindly cater to others,From the desire to establish good interpersonal relationships,Do not understand this approach is both superficial and not to please men joy。 "Playing" good guy make you something to look forward? Caution fall wronged Heart、仇恨… 當我們拋棄自己的原則,In order to please others and work,We have the wrong direction。Because that practice is "playing" good guy,Not "become" a good man。When we tried to "play" a good man,It will certainly be a "look forward to return" mentality。This "return" may be in any form,But whether it (in return) is what form,As long as something to look forward,Will make their less pleasant。 "Look forward to return" with the "feel wronged" is closely linked,Because when the applause less than expectations,Or look forward to when fall,Heart might have some sound,E.g:"He how can I pay for granted?" "Why did I do so much,He was so cold to me? "Sounds like an infinite rotation in the heart,The results view themselves as the most "aggrieved" person,Even hatred Heart,Others are believed owe yourself,So make yourself unhappy。and so,當你認為自己在人際關係當中有委屈時,Ask yourself:"I took" look forward to return "mentality to pay、去給予?」 好人不能扮演,So how "to be"? Establish principles,並持守原則 人際關係才會加分 在人際關係中,Whether active、passive,As long as deliberately or out of reluctance to pay,都不會為自己的人際關係加分,It is difficult to make people grateful,Because it will make people feel the pressure,Even want to keep a safe distance from you。Since you know so,We do not bother to force himself to "play" a good man。 If the heart has actually know what principles,Would not have casually breaking their rules。E.g,21:00 is a very important time with his family,So in any case he was going to empty out this time,Unless emergency,Otherwise it will not easily put their time just to carve out。Because if there is a demand for other non-emergency break principle,People will think, "This is not a important principle for you.",There will be a second、Third time might disturb。 If they had no principles,Can also be felt by his thoughts, "barely、Deliberately ",And understand that this is one of the boundaries of their own,Since then this line will be able to establish principles for themselves。E.g,Obviously own hand many things to explode,Colleagues came over and asked to say whether a favor? Then do not hurry to answer,But must first measure their current situation at hand and his needs,If they can not really help busy,They must know how declined,Or provide other other recommendations (eg to help find Mr. B);If he does not worry,Maybe he can promise,But to express clearly "a bit slower to complete his needs."。 了解自己就能輕鬆「做自己」 樹立原則,The most important thing is to understand your,Understand what they like、Do not like;What can accept、What is not acceptable;To what extent can help help,How much you can pay to pay。Since it is a good man,Do not "play" good guys,If fear of rejection let someone down,It is just trying to live on their own behalf in the eyes of others,Not know what they really want,Not clear how "being yourself"。 "Do it yourself" is not a very arrogant to us、Very self,而是知道如何分配自己的資源去創造更好的人際關係,Do not wronged their own "do not want" or "impossible" things,Not everything needs to return the favor to others,Because when we are willing to help others,Is from the heart to do it,Do not feel hard,It will not feel wronged,So will be very easy to feel happy,Successful relationships will feel very at ease。

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