Why should an operator hire a corporate coach??Five benefits help you face the dilemma of business operations
「企業教練」在台灣市場的供給與需求都日漸增長，但網路上的關於企業教練的相關資訊卻參差不齊，因此今天想分享中小企業主為什麼該聘用企業教練，以及聘用後對於經營者和企業本身的幫助又會是什麼呢？ 作為中小企業家的你在創立之初，May be an expert in the industry or a master-level person，You are familiar with the professional and eyebrow angle in the field，So at the right time、Set up your own company with sufficient resources，But as the company continues to expand but you find many new problems and challenges continue to emerge，Even more aware of corporate management tends to complex and confusing，這時你不妨考慮聘請專業的企業教練來釐清現況吧！你可能提出質疑認為企業教練並不會比你更清楚該領域的專業和經營，那是因為聘請好的企業教練應該是要幫助經營者改善以下五點： One、Break the thinking of the authorities，Put forward different views： Many small and medium-sized business owners in the past or now may encounter many new challenges due to expansion of operations，In addition to professional advice，Sometimes it is more necessary for a bystander to help the operator to clarify the current situation，而一個善於經營層面的企業教練就能在此時提點經營者公司經營最初的願景與目的，Analyze whether the direction and way of the company's progress are appropriate with the operator，This may seem like a simple thing，But how can you find out the order in junior high school in the chaos，In fact, it is often the ability of many elites to lose more easily at the peak.，So world-class elites in many fields，To have a coach or mentor who can help him become better。 two、Strengthen self-confidence，And adjust your mindset： When faced with the challenges and extended problems of business management，The mentality of the operator often affects the key to the success of the business，Regardless of whether you were originally able to maintain a confident operator，When you encounter the professional field that you are good at but do not reach the level，May lose confidence，因此聘請擅長心靈成長的企業教練不僅能幫助經營者在遭遇經營低潮時，Do n’t fall into it and quickly regain confidence，Can help the operator to find out the mental defects that are causing you to stand still，Allow operators to adjust their mentality and return to the mall in the shortest time。 three、Good speaking skills，Can help sales： This item is particularly important for small and medium business owners who are currently in the early stages，Because at this stage, most of the company's overall sales strategy is built on the operators，此時若有擅長銷售技巧的企業教練能協助經營者，Can help the operator to plan how to package their own products or services without taking too much wrong way，So that the operator who is at a loss can quickly find a sales model suitable for his own company。 four、Formulate management foundation，In order to expand steadily： As the company gradually expands，Operators will need increasingly powerful management capabilities，因此你需要善於團隊管理的企業教練，Help operators of high staff mobility team to solve difficult，And to help guide the operator through the early development of a professional management company's foundation，In response to that might occur in the future management of storm。 Fives、The company has become a major source of influence： "Able to grasp the essence of leadership or influence people must be the company's operators." This is a very common misconception，Because people do very susceptible to influence others，Regardless affect him in any capacity。Establish a positive atmosphere within the company and culture is one of many operators of vision，So who are the source of major impact to the company's position has become particularly important，Whether you've ever had influence in the company and lost it，And or if you have never owned operators，你都需要一個善於觀察與剖析人性的企業教練，He can help managers rebuild their image and become a source of company influence，Allow corporate culture to be formulated in accordance with the manager ’s philosophy。 The sum of the above five points can be seen for the enterprise operator，聘請合適的企業教練既能幫助公司營運，Can also help my own growth，但要找到各方面皆專業的企業教練不太容易，And hire cost is not low，So for small business owners would be more in terms of recommendations can be integrated enterprise learning courses，例如苓業的《打造頂尖冠軍團隊》課程，由各項專業的實戰型企業教練 黃鵬峻幫助經營者打造屬於自家企業的冠軍團隊模組，Both to allow the operator to find the problems at the core，But also allows the team together to participate in change，是實踐企業教練價值的高CP值作法喔！ 延伸閱讀： 員工表現差強人意？企業教練幫你拴緊企業中的小螺絲渴望擁有「領導特質」嗎？成為經理人必備的2大心法！增加團隊合作精神的11種策略，Let the company's performance rise sharply
Staff performance is not satisfactory? Business coaches help you tighten the small screws in your business
What business coach? Business coaching job and what? With the advent of a new era，Coaching has become one of the business trend。If good business coach help，For business and business transformation will be without their drawbacks。 The end of the year is approaching，The company will break even pinpointing。Many businesses in this community battlefield，The dilemma faced by large and small。among them，Human resources issues in business，It is complex and there is no fixed formula。Because each person is different and individual，Management will become a very difficult task。 To grow the company，The primary issue is to let the staff grow。At this moment，Director to play a very important role。The executives how to lead subordinates under digits grow it? In addition to corporate training，With the advent of a new era，Coaching has become one of the business trend。 企業轉型就靠企業教練！ 根據商周報導，In the process of business transformation in，Compared to the teacher's teaching (teaching)，Companies need guidance of professional coaches (coach)。 企業教練不像傳統的企業經營模式，KPI focused employees work in practical results；Business Coaching is people-oriented management style，Enhance the management capacity，In order to stimulate the growth of subordinates。The ability to "people" enhance the，The company will be more natural progress。 根據調查指出，企業教練能有效為公司帶來30%以上的業績成長，以及88%的績效提升。更有77%使用企業教練體制的公司，Consider taking such systems business model，Can greatly reduce employee turnover，And to improve the situation。 Business coach：主管成長的助力 企業教練主要的任務，Is to provide business decision-making、management、Professional advice on the execution level。The ability of the company in all aspects of lifting，And was followed by profit growth。therefore，If you choose a business coach，Will bring infinite vitality for the company。 In addition，Work content business coach also contains，Help those extraordinary talent、Performance was unsatisfactory director，On the performance has improved。Even some good business coach，There are ways to stimulate the potential supervisor，Can be said that business owners Gospel。 however，哈佛商業評論的研究報告顯示，Many business coaches have treated customers experience a private matter。Although this may be in conflict with the tasks on the nature of the business coach。But it is undeniable that，Most executives can not live and work full cut，Also often rush to the work of their lives。At this moment，If good business coach helps executives to solve problems in life，Also indirectly improve and enhance their performance at work。 As a corporate aircraft，Any screws and parts will affect flight；If you want to take off smoothly，To the company's bound to each small screws to fasten。Then if there is a sound tools can help business owners to lock the screws，It will always work。The business coach，Is one such role。 Further reading： 11 strategies to increase team spirit，讓公司業績大幅攀升身為企業經營者，你了解競爭模式的破壞式創新嗎？看穿對方的13種肢體動作語言總整理，Good interpersonal、A must-read for performance transactions!
團隊合作精神是公司可以提升業績非常重要的一部分，For the large companies，更會要求每個人都要有團隊合作精神。團隊合作可以分為合作和溝通，Without the cooperation and communication，The company's revenue is likely to be suffered loss。on the contrary，If each employee can do really is to work with communication，就可以明確的提升團隊士氣、Trust each other、And the company's productivity。The following are 11 kinds of simple strategies，The company can help promote teamwork among employees。 1.團隊合作精神最重要的就是以身作則 團隊合作精神裡，The boss and the supervisor played a very important role。If you want the team to communicate with each other，work hard，Can achieve significant results and maintain performance can go up，Then the boss and the supervisor must lead by example and do the same。 2.建立信任和尊重 如果員工及主管之間沒有相互的信任和尊重，So what can not be executed in a team or the whole company。Team members must trust each other，Responsible to each other，Trust also in charge。 3.增加溝通時間與空間 要有團隊合作精神前，Employees have a tacit understanding with each other，Can give time for team members know each other，To enhance mutual trust，Respect and understanding。As simple as dinner after work or a leisurely afternoon tea time office，只需讓員工聊天即可！ 4.明確角色和職責 團隊中的每個人都應該清楚地了解他們在團隊中的角色和職責。This will help reduce confusion or spend time in the organization and delegating work，So that everyone can simply focus on the task at hand。 5.設定明確的目標 每個團隊都應該確切地知道他們正在努力做什麼，Including what they need to achieve the objectives and when to implement。Setting measurable targets within a certain range of time，Members can also therefore be measured according to whether they have the ability to teamwork。When we know the ability，Executives will be able to more clearly assign each person good part，Let work to maximize efficiency。 6.快速有效地調解衝突 在團隊環境中發生衝突是很正常的，Sometimes communication may be interrupted，There may be personal problems。In the process the team should be clear how to deal with conflict。If team members have a problem，Should know how to deal with? Clear from the outset of these practices，Then quickly deal with the situation，Let the team can move forward and maintain a good team spirit。 7.讓團隊成員積極參與決策 在團隊裡，To make each member feel that they are indispensable，Such teamwork will not produce chipping，It does not produce bad blood with each other。 8.保持工作平衡 不同的團隊成員將從事不同的任務，But make sure everyone still has the same amount of work。The purpose of teamwork is to share work burden，And solve the work that I can't do。 9.定期開會 團隊應該定期開會確認彼此做的事情，Check progress and goals，Put forward ideas and establish the work consciousness of each member。But make sure to use time effectively，And may consider going to a different place to meet(For example, Starbucks)。The matter brought outside the workplace can improve productivity，And can communicate with each other more natural。 10.經常反饋 團隊合作時，Team executives and between each other can give a lot of feedback。For this work may have a greater breakthrough，Of course, in addition to work，You can also share any problems you might encounter team，opinion，Praise be to each other or to ask questions to。 11.團隊合作慶祝 最後步驟就是團隊的認可和慶祝團隊完成任務，In addition to let the team have a sense of honor each other，Also can be more heart for the next phase of work to do to continue efforts。Celebrations can not only bring joy，And when the team when the work was a clear appreciation and praise，Also help to strengthen the will of teamwork and team spirit of cooperation for the company's efforts。 Further reading： 打造高效團隊！新手主管一定要知道的4件事領導與管理其實不是一門「專業」！5大管理迷思破解 渴望擁有「領導特質」嗎？成為經理人必備的2大心法！
近幾年「破壞式創新」的討論逐漸再升溫，But most cases the range of products and services oriented to，Today we want to bring destruction to understand different aspects of innovation，在《獲利思考》一書中，The authors suggest "competition - changer" word，Used to describe the new competition rules into the existing industry competitors，而這樣的顛覆者該如何創造商機？ 何謂「競爭規則顛覆者」？ 要做破壞式創新，First of all，The author "whether to provide new products or services" and "whether the introduction of a new profit model," the two faces，Categorized four kinds of competition rules insurgents，Are：Reform program type、Creative market-oriented、Create business opportunities and disruptive type type，The following will explain each of these four types of competition rules as well as representatives of the insurgents Case Studies。 One、Reform program type： 在破壞式創新裡，Reform program means not change existing products or services，The introduction of competition rules and no new profit models of insurgents，This type amended only by the enterprise program provides new value to customers。 for example，The rise of Internet bookstore is only one kind of insurgents on the reform program，Maintaining the original sale of bookstore services and revenue model，Change "buying process" through to bring consumers a new choice in the Book of，But also to create new value for this purpose industry。 two、Creative market-oriented： Refers to provide a new profit model in the original product or service，For existing markets open up new possibilities，For both the enterprise market，Create market-based early contender may not pose a threat，However, if both markets are facing the dilemma of being replaced by new markets，These companies will be the thorn in the side。 以具有爭議性的Uber為例，In the profit model of the existing taxi industry，Uber延伸出新的服務方式，Before the people of Taiwan have not yet universal use，反彈Uber的聲量其實不算高，But businesses in both markets beginning to feel the competition when approaching new markets，Uber就成了所有計程車行業的眼中釘。 three、Disruptive type： This type of insurgents on the existing market companies is the most terrible competitor，Because this type of insurgents will provide both the market and everyone the same product or service，But profit in a completely different revenue model，For the consumer is a happy thing，But for the market to competitors may the disaster。 Hand travel industry as an example，There should be a lot of people do not understand how the hand travel companies are for-profit, right? Indeed, compared with the past Nintendo，Hand travel companies can not rely on dedicated consoles sold to profit，Because of the "free use" of the advantages to become irresistible incentive for consumers to use，The main source of their profit comes from the fact that the game annoying ads，Whenever the ad appears on the game screen，Hand travel companies can profit from advertising gold；As well as a handful of people to buy the game props，Due to the implementation of the sale on the Internet almost no manufacturing costs，Therefore, even if only a small number of people to buy enough to make hand travel companies profit。 four、Type create business opportunities： At last，This type of insurgents is to create a new type of revenue model，And to provide an entirely new product or service，For both consumers and businesses, markets are very happy，But the threshold is relatively high。 以雀巢的膠囊咖啡機為例，Breaking the previous frame coffee products，Create a "capsule coffee" This new product，To the uniqueness of the product extends for an additional purchase capsules demand，The achievements of the new revenue model of Nestle，Not only give consumers new products and experience，Also provides a new direction for both the market。 破壞式創新的理論其實早在1997年就從哈佛大學教授Clayton Christensen著作中被提出，But in a rapidly changing nowadays also often been raised again，Therefore, as the operator of you，The next may wish to undermine the basis of innovation thinking existing problem or dilemma，Might be able to help you solve the problem，Even find more business opportunities。 Further reading： How do companies create happiness，又能同時滿足勞資雙方需求？身為經營者，彈性工時是利還是弊？OKR管理當道，Are you still relying solely on KPIs as the only management basis?
The hearts of everyone a happy business list of companies have done what? How both parties are satisfied?
你們有在大家心中的幸福企業名單裡嗎？經歷一例一休改革後，More and more enterprises attach importance to employee benefits and corporate culture business，More then derived from the word "happiness business."，But only reimbursing setting employee benefits not only result in an additional burden on foreign companies，Can not really meet the standards of corporate happiness，So everybody happy business operators moving forward when，May wish to refer to the following four indicators as a basis for the design of various systems。 List of companies happy to become the hearts of everyone，應該要有的內外部各項優點 要怎成為大家心中的幸福企業名單，Create a happy company not only enhance their reputation in order to facilitate the recruitment of foreign talent，Enhance internal staff well-being，Can effectively reduce the turnover rate，For the company to save unnecessary personnel training costs，Happy employees also contribute to cooperation and team efficiency。But companies do not equal happiness operate a large number of employee benefits，In addition to the pain points for their own employees will meet outside of the right medicine，Contribute to the community to help the social well-being is also a major focus，According to the Taipei City Government Labor Bureau Business Awards organized by the happiness score，Can be classified as the following four indicators。 One、Work environment index： 要進入大家心中的幸福企業名單，Work environment is the most important，In addition to a good working environment refers to specialized external hardware device，For additional settings required for their own employees is also a hot topic in recent years,，The best known is nothing more than a Google office，Google takes a long time to work with the thinking characteristics，The company set the desired place to solve all kinds of life，E.g，Gym、swimming pool、Restaurants, etc.，Such soft、Hardware are set properly working environment，誰還會想回家呢？ 二、Treatment and foster index： 幸福企業名單中，Many of them are very good treatment。This year in April reason 1111 人力銀行公布「上班族最看重的企業指標」調查中，Ranked second、Three indicators as "Is there a fixed salary increase" and "whether the salary is better than its peers."，And there are about seventy percent of office workers recognize the importance of these two indicators，可見若想朝幸福企業前進可先檢視自家企業的薪資水準是否優於業界，And the promotion pipeline fluent whether these two basic indicators。 three、Welfare and reward indicator： In recent years, a lot has diversified welfare system，There are a number of annual leave days is better than the Labor Standards Law、Paid fake birthday，More companies in response to a change in mentality at different times of staff，To adjust the daily number of hours，E.g：This year was Asia's best employers award AMGEN Amgen Taiwan，In the year 6 To 8 During the three months to let employees work early afternoon to enjoy life，Thoughtful design enables employees like schoolboys looking forward to summer vacation。 four、Friendly Workplace Index： 幸福企業名單裡，The vast majority have a great Friendly Workplace，One of Friendly Workplace design is a very important indicator in recent years,，In addition to many industries gradually break down the barriers of gender ceiling outside，Moreover, many companies began to pay attention to the proportion of female senior。In CMO，They do not put women into the home regarded as inferior，Instead, spend a billion dollars to build a multi-language teaching in kindergarten，Also according to Chi Mei employee working hours，Be open to the latest half past eight pm，So that employees can concentrate on work without worries。 其實經營幸福企業並不難，Whether changes in the work environment，Or to help companies increase employee benefits are the way to happiness，Some of these happy set or change a chance to liberate miserable staff，And to be happy employees can help increase social harmony and progress of，Maybe in the end there is the opportunity to help the growth and development of enterprises，創造三贏的美好結局！ 延伸閱讀：
OKR KPI comparison，Management is not just relying on rigid performance appraisal to restrain employees，But to lead employees or teams to think independently，And let the employees take the initiative to plan how to move forward to achieve the most important thing，OKR can promote team cooperation and communication，It can also help business operators to ensure that the implementation of the project can move towards the company's goals，And what is the difference between this management method and the KPI system，What advantages and disadvantages have it? OKR KPI comparison，Optimize execution goals through OKR management，The team focused on the most important thing OKR KPI comparison，The so-called OKR (Objectives and Key Results)Full name "key objectives and results."，Is set to define and track targets、Management of progress toward completion。The most important goal first leader shall define the company or team in the implementation of(Object)，In the key results based on this goal by an employee or team members prepare themselves out 2-4 quantifiable，All members of the team to help in a better understanding of "how to achieve the ultimate goal."。 Let us take the industry Ling Institute of International Education as a model：● Target(Object)：Hope to recruit more students，With education platform Ling industry，Train more outstanding leaders，Thereby helping Taiwan become better。● Key findings(Key Results)：1、Arrangements for internal teacher training courses，Ensure and enhance the quality of classroom。2、More than 10 invited participants to share experiences with change，Increase the credibility and evaluation of classroom。3、The development of more accurate marketing propaganda，Indeed locked classroom propaganda needs of potential customers。By the OKR can be clearly established objectives and requirements that each team group stage，And to ensure the implementation of the project to achieve the most important goal of the company forward。 OKR KPI comparison，Can motivate employees to develop KPI achievement rate，But the actual implementation is likely to cause the derailment although the target to develop KPI system can increase employee motivation，But only as a management KPI sole basis that could cause actual implementation of matters getting out of a maximum target company or team，But also probably because the KPI performance bonus set，So that employees put all the effort in the whole passive "Completion"，Rather than take the initiative to think about how to achieve the goal，In this way not only affect the staff's enthusiasm for work，Items may also cause other unquantifiable into KPI's no staff willing to perform，Ultimately affect the achievement of the goals。 OKR KPI compare the key difference is that unlike OKR management based on KPI-based performance appraisal guide，Instead, as a guide to assess the overall management of，Hope so that employees can take the initiative through the management company or thinking about how to help the team achieve their goals，This core purpose is to allow employees to develop their own tasks at the same time，Capable of a maximum target company or team overall considerations，Thereby consolidating the actual implementation of the project and the ultimate goal is not derailed。 OKR to the development of management，To promote the effectiveness of KPI，雙管齊下加速目標達成 OKR KPI
According to the 1111 Human Resources Bank's latest "Economic Survey of the Internet Crowds" announced in February this year，More than 40% of office workers want to be a celebrity，Most of the respondents indicated that flexible working hours are the main incentive，而哪一些公司比較適合勞基法的彈性工時呢？ 現代的上班族越來越重視工作與生活是否能達成平衡，I hope to work hard at the same time to ensure an unbalanced quality of life，Therefore, in recent years, the number of enterprises adopting "flexible working hours" has gradually increased，For employees to be free to choose working hours，Both can improve work efficiency and quality，But also avoid the chaos of commuting，Make life and work easier and fit，那對於經營者而言又有什麼優點呢？ 首先，何謂「勞基法彈性工時」 勞基法彈性工時是指員工可以自由選擇如何具體的安排工作時間，As long as it can be completed within the prescribed work task or fixed length of working time，To replace the fixed punch card system。According to the regulations formulated by the Ministry of Labor，For example, 8 hours of work，You can go to work at 9 am、Get off work at 6pm，Employees are free to arrange to go to work at 10 am、Get off work at 7pm，And so on。 As operators，勞基法彈性工時真的能成為我的神隊友嗎？！ 現今有越來越多研究調查顯示，實行勞基法彈性工時對於企業有許多好處，More than just improving employees' physical and mental improvement，More conducive to the development and benefits of the enterprise，The three benefits of flexible working hours，身為經營者的你不能不知！ A、Helps increase profits and productivity： According to Vodafone, the world ’s largest telecommunications company：Friend or foe? "In the study results，Found flexible work helps 61% of respondents ’company profits，並有83%的受訪者公司表示生產力提高，Quality because free adjustment of flexible working hours help employees balance work and life，Good physical and mental state，But also to work more efficiently completed。 B、Reduce employee turnover： The implementation of flexible working hours allow employees do not work and the family is facing a second election problems，By the process of free time can feel the importance of personal interest to get，Meet the needs of Maslow's social and respectful level，Effectively promote employees' inner satisfaction with their own values and stimulate self-confidence and satisfaction in their work，While employee satisfaction increases，Can reduce turnover rate and cost of talent training。 C、Help companies improve their image： Due to technological advances in recent years, many new occupations suitable for flexible working hours have been spawned，And many start-up companies use flexible work production as the company's philosophy，Take this for the corporate image and freedom、An equal sign for a comfortable positive impression，The improvement of corporate image can not only improve the competitiveness in the market，It also helps the recruitment of outstanding talents。 彈性工時能成為所有企業的萬靈丹嗎？ 既然彈性工時既能有效的提升公司形象，Can save corporate costs and increase profits，那為什麼企業不爭先恐後的實施彈性工時制度呢？ 畢竟，Not everyone wears the same clothes，The implementation of a new system apart from considering whether it can help the company to improve profit，The most important thing is to first consider whether your business is fit，Difficulties in implementation based on flexible working hours，Share two ways to reverse assessment of shortcomings： A、Increase the company's management staff business and difficulties： Because the labor base law of our country for flexible working hours still needs to have complete attendance records，Therefore, if an enterprise decides to implement flexible working hours，The workload of the staff calculating the attendance will increase relatively，Because in the past, the nine-to-six hours punch card system only required a regular inspection，The implementation of flexible working hours requires the attendance staff to calculate whether everyone has met the working hours。 B、Form high-quality standards to screen employees，Not necessarily applicable to all positions in the enterprise： Most people are lazy，Will involuntarily want to evade or delay the task，Therefore, the implementation of flexible working hours will challenge employees' quality of self-discipline，For many companies in terms of jobs does not necessarily apply，For example, a chain of manufacturing，This type of business or the quality of work will be related to progress both inside and outside the organization's process needs careful consideration。 Listen to the voices of employees，衡量企業現況 身為經營者需要時刻考量如何為企業創造更好的遠景，Just as in the past no longer consider how to improve profits，More need to think about corporate image、recruiting、The development of a comprehensive long-term philosophy, etc.，Into the face of each of which have more flexible working time models，The need to critically examine their own type of business、The job is appropriate，And whether such a significant change is necessary，In order to create a win-win model between enterprises and employees。
In the workplace，Whether novice or old bird，Some have been promoted with leadership qualities who，Also seen the manager's style。No matter what stage everyone living，How many will regard themselves as managers talk to has a strong leadership qualities，So quietly, "be strong" this thing to heart，Expect that one day he can be promoted to senior executives or managers throne。 Want to develop leadership qualities，You have to know "law of life often makes us frustrated ..." commute、Go to work、Meetings、Repeat every day from work ... live life，Believe it makes us self-growth "no sense"，Japan recovery day，Unknowingly had played in the comfort zone in a life of ease。 usually，Most people view they have no way to strong，Often starting with "dominant" factor most likely to discrimination。E.g：There is no pay rise? And rank have not yet ascended? but，Some industry would have gone number and rank，長時間停留在同個位置也是很常見的事… 既然薪水不會每月漲，Frequently and rank will not rise，We also have to find some way，To help us examine their growth trajectory in the most ordinary life，So that we can clearly know their "become strong progress."。 "Become stronger"、Before "have leadership qualities," ... to find out the direction! Warren Buffett's partner，教你變強大的2大心法 變強，Is to have a strong professional knowledge and problem-solving skills。From the body, senior managers and other leaders，We can see that they possess these qualities。These qualities have another level，Deeper on their behalf is "Wisdom" to view themselves。 "Poor Richard's common sense" of ── Charlie. Munger (Charlie Munger) is Warren Warren. Buffett (Warren Buffett) partner，In the "Poor Richard's wisdom sayings" in the，Excerpts from the life of thinking Monger，How to examine whether he saw himself become strong。 Monger think，"If you want to become strong in relation to the practice of wisdom。"And there are two main ways to practice： 第一，Expand their "circle of competence" (Circle of Competence)。 第二，Get rid of their old views，Dare to self-subversion。 Develop leadership qualities a Heart：keep learning，Expand their "circle of competence", "thirsty for knowledge，Stay Foolish "(Stay hungry. Stay foolish.) Is a former Apple CEO Steve Jobs (Steve Jobs) famous verse。Encourage people with these words, "Do not stop learning," but also fit again，Because regard themselves as the most intelligent person，Often the most stupid；on the contrary，Know their weaknesses and shortcomings，More important than having intelligence。 Munger pointed out，In thing "circle of competence" is his own familiar，And out of the loop that we uncharted territory。If you can understand what things are beyond their circle of competence，For these areas will be able to keep on learning，Will continue to expand their circle of competence，relatively，Wisdom also increased dramatically up。 There are many ways to expand the circle of competence，"Reading" is the most common and most basic kind，Observe senior managers or executives around，Hardly a leader not read，There can imagine how important reading。By reading，We can recognize that other people in the eyes of the world，Or see a different company's business model，Others can experience life philosophy，Learn from the wisdom of those leaders。 Develop leadership traits Heart two：Each year on the old idea of "let go."，Courageous point of view of self-subversion
In the workplace，說話技巧是一們大學問，尤其對於注重團隊運作的保險業主管而言，學習良好的說話技巧是帶領組織前進很重要的能力。當職位越高，所帶領的團隊越龐大，組織的年齡層分佈也越廣。面對年輕一輩的生力軍，常常會遇到世代斷層的認知落差，一句話可能會造成「說者無意，聽者有意」的狀況，錯誤的應對方式，往往會造成與部屬之間的誤解。 面對越來越年輕化的職場環境，主管已無法只靠傳統領導的方式，用職位、權威鎮壓「小朋友」。若想讓下屬心甘情願、心服口服的為團隊努力，良好的說話技巧就很重要。 說話技巧一：接納不同世代的想法 想和不同年齡層的下屬打好關係，就必須了解他們在想什麼。人在不同時代、不同背景的成長環境下，難免會有認知上的落差。一個生長在戒嚴時期的長輩，和一個生長在社群發達時代的年輕人，兩人所接受的資訊和文化衝擊，勢必是截然不同。 90後的年輕人，思考獨特、想法創新，他們對於不同文化及價值，經常抱持開放的態度，勇於冒險、勇於打破常規，這些都是時下年輕人的普遍特徵。 therefore，主管需站在同理心的角度去思考，去接受自己不習慣的想法或作為，了解他們的想法後，依照不同的狀況給予支持，讓他們感受到被尊重，進而更好融入團隊。 說話技巧二：傾聽、傾聽、再傾聽 一個失敗的溝通，往往在於單向的傳達，只出不進，只講自己想講的、聽自己想聽的，而沒有真正開啟與對方溝通的橋樑。therefore，主管在協助解決問題時，要先當一個好聽眾，給出空間讓下屬表達自己的想法，找出問題點，才能對症下藥。 當下屬有異於自己的想法時，先別急著否定，心平氣和坐下來討論，當一個團隊出現不同想法時，適當的衝突和辯論能激起不一樣的火花，才是有效的溝通方式。若以職權強迫下屬聽從自己的建議，可能會引起不必要的反彈，破壞組織的和諧。 說話技巧三：重要的事重複說 「因為很重要，所以說三遍。」這句話變成時下許多人愛用的一句話，也確實挺有道理。人與人在溝通時，往往會因為認知或立場的不同，彼此間不在同一個頻道上，就容易有溝通不良或誤解產生。 為了確保下屬正確收到你要表達的指令，主管在溝通時，可以觀察下屬的表情變化，並製造機會，讓對方重述一次你的意思。E.g，開了一場長達一小時的會議後，利用最後的十分鐘，把剛剛長篇大論重點濃縮再說一遍，並再次向下屬確認：「這樣你了解了嗎？」若得到肯定的回覆時，請對方再用自己的話闡述一次。確保下屬有將重點聽進，而不是自己講完就沒事，這才是有效的溝通方式。 說話技巧四：慎選溝通的字眼和語氣 有時主管在指導部屬時，會使用較嚴厲或尖銳的語氣表達，表現出強硬的長官權威。這種用職權強壓下屬的作風，常常會拉開與下屬間的距離。下屬為了不犯錯被罵，比較會中規中矩按照主管方法做事，反而抹煞了不同想法的激盪，也會影響工作團隊的士氣。 therefore，在與下屬溝通時，盡量以鼓勵和激勵的方式帶領團隊，避免壓迫和強硬的態度，讓溝通的過程中更圓滑，提升整體團隊工作效率。 說話技巧五：When the dialogue and make good use of CTA in charge of subordinate communication，需思考如何在這段溝通對話結束後，引導下屬往你想要的方向執行，換句話說，在對話當中善用「行動召喚」（CTA，Call-to-Action）。倘若對話中沒有CTA，那麼你們的溝通就只是單純傳達訊息而已。 為了讓下屬更明白你想要的執行方向，可以舉些實際的例子並說明，讓下屬透過案例中了解你的想法，更能抓住方向。表達時盡量明確、清楚，避免使用較空泛的字眼，for example：「這位客戶可以再更深入溝通」，如何的「深入」法，這必須要詳加說明，否則下屬只會一頭霧水。 有人說「做事簡單，做人難」，人與人之間的相處是一件很微妙的事，如何與部屬溝通、如何帶領團隊前進，這些都是身為主管的你並須面對的考驗。however，遇到瓶頸了該怎麼辦？別擔心，這些能力是可以透過教育課程培養訓練的，透過專業老師的指導，你也能找出自己的盲點，突破難關。 Reference Source： 3個溝通技巧，When a subordinate to make a more convincing good for Management Communication down how to establish good interpersonal skills and subordinates 5 Communication Skills Every